Got questions? This way.
Find answers to common questions about our services. We aim to provide you with clear and helpful information.
General questions:
This section covers general information about our software, including the services we offer, our location, operating hours, and how to contact us for further assistance.
GemGP is a powerful Electronic Health Record (EHR) system that enables general practitioners to manage all patient data digitally in one secure environment. It provides easy access to medical history, medication records, and consultation notes, helping doctors streamline their workflow and make well-informed clinical decisions. With intuitive features and seamless integration, GemGP supports efficient practice management and improves the overall quality of care.
GemRX is a comprehensive pharmacy software solution designed to manage every aspect of pharmacy operations digitally. From handling prescriptions and managing inventory to processing sales and tracking patient medication history, GemRX streamlines daily workflows. With integrated modules for purchasing, reporting, and point-of-sale transactions, it offers pharmacies a reliable, efficient, and user-friendly system to ensure accuracy, compliance, and optimal patient service.
| This is our address in The Netherlands: | This is our address in Suriname: |
| Willem Ruyslaan 225 | Surinamestraat 21 |
| 3063 ER Rotterdam | Paramaribo |
| The Netherlands | Suriname |
Working days:
Mo - Fri 9AM to 6PM (GMT-3)
Helpdesk:
Mo - Sat 7AM to 7PM (GMT-3)
You can contact us via the contact form or by phone: +597 8674277
Yes. You can find them here.
Yes. You can try our software for a period before signing the contract.
This feature is planned for the near future, depending on the implementation by the Ministry of Health. GemGP will support secure communication with specialists, laboratories, and pharmacies.
We value feedback from our clients and regularly perform updates to implement new features. Updates are usually scheduled outside office hours to minimize impact.
Security and Safety
We prioritize the security and safety of your data at every level of our software. All patient and business information is protected through advanced encryption, secure user access controls, and regular system updates. Our solutions are designed to comply with healthcare regulations, ensuring data integrity, confidentiality, and reliability.
GemGP and GemRX uses end-to-end encryption and complies with international security standards. Only authorized users have access to sensitive information.
We use role-based account access control to ensure that only authorized personnel can access specific functions and data. Each user is assigned a role with defined permissions, minimizing the risk of unauthorized access and enhancing accountability. This approach supports data confidentiality, improves operational efficiency, and helps meet compliance standards in healthcare environments.
Yes, automatic daily backups are made and securely stored on external servers.
Data Migration
We offer secure and efficient data migration services to ensure a smooth transition from your existing system. Our team handles the transfer of patient records, inventory data, and other essential information with minimal disruption—preserving accuracy and continuity throughout the process.
Our team assists in securely transferring your existing data to GemGP or GemRX. We ensure minimal downtime so that your practice remains operational.
The duration depends on the size and complexity of your current data, but the migration process usually takes 1 to 2 weeks.
Cost Structure
VitalGems offers flexible pricing options, including monthly and annual subscriptions. Please contact us for a detailed price quote.
No, updates and regular maintenance are included in the subscription.
Required Equipment
GemGP and GemRX works on any desktop and any laptop. For optimal performance, we recommend modern devices with a stable internet connection.
No, our systems are accessible through a web browser. No additional software or special hardware is required.